Curbside Pickup Terms of Use and FAQ

Your time is valuable and your budget is real. You can count on our Professional Shoppers to choose only quality items for you. In addition, your Professional Shopper will place a courtesy call once we complete your order in case you need to add anything before we complete your order. Enjoy the convenience of shopping 24/7 and save precious time for the things that really matter to you.

Pickup Service

Curbside pick-up is available everyday from 10am until 8pm at most locations. Orders may be picked up as early as three hours after your order has been submitted and confirmed. Available pick-up times slots are displayed when selecting your order.

Please Note: There is a limit to the number of orders that are allowed for each pick up time slot. Once a time slot is full, you will no longer be able to select it during checkout.

Online Pricing and In-Store Pricing

Food City advertised prices change every Wednesday at 12:01am in our stores. We update pricing at 3:01am on Wednesday with the new sales prices so that you will see the correct sales that correspond with your pickup day. If you are ordering sale items at the beginning of the week for Wednesday or later pickup, you will be charged the price of the items on the day the order is shopped. Your estimated total may vary from the actual purchase total by the change in advertised prices along with the minor price variations for items that are sold by the pound. From time to time data transmissions may cause a price to be incorrect within our online store. We will correct any issue we become aware of at the earliest time possible. Customer service issues that may arise from a data transmission error will be handled through our standard customer service process.

Coupons

All valid manufacturer and store coupons are welcome with your curbside pickup order. Any digital coupons you have clipped to your ValuCard will automatically apply to any relevant items in your order. For physical coupons, please give your coupons to the Professional Shopper when you arrive to pick up your order.

Can I make changes to my order after it has been submitted?

Yes, you can if the store has already starting picking your order. Simply "login" to your FoodCity.com account. Click on “My Account” at the top of the screen. Select “My Orders” from the menu to view your order history. The My Orders screen will display a current list of your orders. Click on “add items to order” to make any additions to your current order. You can then search the website for the items you wish to add.  Click on the items and you will be prompted to create a new order or add to your current order. If the store has already starting picking your order you can call/text the professional shopper and add items over the phone.

How do I change my email address or other account information?

After you login, you can select the ‘My Account’ text on the login confirmation screen or located at the top of the shopping screen. You will be given a screen in which you can view, add or change your password, delivery information, program information, etc. To change your email address please contact us or call customer service directly at 1-276-623-5100.

Weighable Products

For produce, deli, seafood and meat items that are priced by the pound, your shopper will select the items that most closely match the weight you wish to purchase. You will be billed only for the actual amount of product selected. Consequently, the total dollar amount of your order may vary slightly.

How do I know my produce, dairy, meat and deli items will be fresh?

All curbside pickup professional shoppers are well trained in our curbside pickup professional shoppers training program. They are trained on how to select the freshest products for your family and how to store your perishable products at the appropriate temperatures.

What if the product I order is not available?

In the checkout process we will ask you if you would like to allow for substitutions. Our goal is to never be out of stock on any item. However, if an item is out of stock we will make every effort to contact you and substitute with an item as close to the size and price of the item ordered. If you would like to accept our substitution policy, just check the box provided. Please be sure to include your contact numbers so we can reach you.

What if I cannot find a product on the web site?

Our online store is always growing. If you cannot find an item but you would like to add it to today's order, please notate this information in the "comments for your professional shopper" section. Please enter as much information as possible about the product and if the store carries the item it will be added to your order.

How mother nature can affect your order?

Our hope is that ‘Mother Nature’ will never prevent you from picking up your groceries in a timely manner. Please let us know if you will be delayed in picking up your order. Furthermore, we will have your Professional Shopper contact you in the event that your order will be delayed due to weather or power outages.

Ordering Alcohol or Tobacco

Orders containing alcoholic beverages and tobacco (where sold) will be available for pickup or delivery. Prior to handing the customer their order, our employee, or delivery person, must check your driver's license to verify age. If an adult over the age of 21 is not present at the time of pickup or delivery, any alcohol products will be removed from the order. Tobacco purchasers must also be at least 21 years of age and also have valid proof of age or the tobacco items will be removed from the order. Many municipalities and counties limit the sale of alcohol on specified days and times of day. Our stores will follow the statutes of each state, county and local entity.

Beer is sold in all stores in Kentucky, Virginia and Tennessee. Additionally wine is sold in all stores in Virginia.