Mask Policy Update

Effective Thursday, May 20, 2021, associates who are fully vaccinated against COVID-19 as defined by the CDC will no longer be required to wear a face mask, unless required by state or local laws.  Fully vaccinated associates will have a vaccination logo displayed on their name badge.  Fully vaccinated customers are welcome to shop without their masks as well.  You should continue to wear a mask if you have not been vaccinated or if you prefer to do so as a safety precaution.  We will continue to encourage social distancing and provide hand sanitizer, cart wipes and enhanced cleaning procedures in all of our stores.

COVID-19 Vaccine Consent Form

Download Form Here

Effective July 23rd, face coverings are required to shop or work in our stores (unless legal exceptions apply).

We care about protecting our neighbors, associates, and the local economy. Due to the recent spike in positive Covid-19 cases in our communities, face coverings will be required while shopping or working in our stores beginning Thursday, July 23 (unless legal exceptions apply).
The CDC recommends face coverings as an additional step to help slow the spread of COVID-19 when combined with every day preventive actions and social distancing in public settings.

FACE COVERINGS – FREQUENTLY ASKED QUESTIONS

Q: Why it is important to wear a cloth face covering?
A: Cloth face coverings may help prevent people infected with COVID-19 from spreading the virus to others. Wearing a cloth face covering will help protect the people around you, including those at higher risk of severe illness from COVID-19 and workers who frequently come into close contact with other people (e.g., in grocery stores and restaurants). Cloth face coverings are most likely to reduce the spread of COVID-19 when they are widely used by people in public settings.

Q: Does the CDC recommend face coverings to prevent COVID-19?
A: The CDC recommends wearing cloth face coverings in public settings when around people not living in your household and particularly where other social distancing measures are difficult to maintain, such as grocery stores, pharmacies, and gas stations. Cloth face coverings provide a simple barrier to help prevent respiratory droplets from entering the air when one coughs, sneezes, or talks. The CDC reports that by covering your mouth and nose, you’re significantly lowering the chances of spreading the virus through infected droplets. Cloth face coverings, coupled with social distancing, provide extra protection to you and those around you from becoming infected.

Q: I’m healthy. Do I still need to wear a face covering?
A: According to the CDC, many of those who are infected with COVID-19 do not show symptoms of being ill and can unknowingly transmit the virus to others. The cloth face covering is meant to protect other people from those who are infected. Therefore, everyone should wear a cloth face covering in public settings.

Q: If I wear a face covering, am I safe being around others who aren’t wearing face coverings?
A: While the risk of spreading COVID-19 is lower when at least one individual is wearing a face covering, COVID-19 is about 70% less likely to be spread if both (or all) parties are wearing face coverings.

Q: Does wearing a face covering cause oxygen deficiency or carbon dioxide toxicity?
A: Breathing difficulty should only be caused by wearing an airtight face covering. A face covering is designed to trap viral respiratory droplets, which are much larger than tiny carbon dioxide particles. A face covering, either N95 or cloth, cannot trap all carbon dioxide particles—they either go through the face covering or escape along the face covering’s perimeter. Therefore, cloth face coverings are the preferred cover to be worn in public settings.

Q: Who doesn’t have to wear a face covering?
A: At Food City/Super Dollar, cloth face coverings are not required for children under the age of 12*, anyone who has trouble breathing, or is unconscious, incapacitated or otherwise unable to remove the face covering without assistance. (*Note: Age requirements may vary based on state/local regulations. Follow your state’s regulations).

Q: Why do I have to wear a face covering if it’s not mandated by the city/county?
A: Due to the serious nature of this situation, we want to assure our neighbors, customers and associates that safety is a top priority. The CDC reports that by covering your mouth and nose and practicing social distancing, you’re significantly lowering the chances of spreading infection through respiratory droplets that can travel from your mouth onto others when you talk, sneeze, and cough.

Q: Why should I wear a face covering when it’s my right not to wear one?
A: Face coverings protect both you and other people – especially those who are vulnerable and susceptible to severe illness. Experts predict that consistent and widespread wearing of face coverings could significantly reduce further spread and help avoid a second wave of COVID-19 infection, during which businesses and schools would have to close again. Wearing face coverings is critical to the health of our neighbors, customers, associates, and the economy.

Meat Pricing and Availability

As you may have heard in the media, our country is in the midst of a meat crisis. This situation is not due to a shortage of cattle, hogs or chickens. It is due to a shortage of meat processing plant employees, some of which have been affected by the COVID-19 virus, creating facility shutdowns and interrupting the meat supply chain.

While we will have meat in stock, we may not have every cut available every day and there may be times we are unable to honor ad items due to product shortages. We are also incurring dramatic cost increases on beef, pork and chicken. For example, the cost of ground beef has increased more than 125% since late February, ground chuck by 112%, CAB bottom round by 134%, CAB chuck rolls by 98%, bone in pork loins by 114% and pork butt shoulders by 69%. Unfortunately, no business can absorb cost increases this significant.

We hope the supply chain interruption will be short lived and product supply will soon increase and costs will decrease. Please know that our company is doing everything we can to supply our valued customers with quality meat products at the best prices possible. Thank you for your patience and understanding and we continue to work to meet the needs of the communities we serve during these unprecedented times.

Temporary Hours of Operation Changes

At Food City, the safety of our valued customers and dedicated team of associates is our top priority.  With the continuing health concerns surrounding COVID-19, effective immediately, we are temporarily adjusting our store hours of operation to 7:00 a.m. until 10:00 p.m. daily, to give our associates additional time to clean, sanitize and restock. 

The first hour of operation from 7:00 a.m. until 8:00 a.m. will be specifically designated for customers 65 and older, as well as customers with underlying health conditions to shop to avoid busier shopping periods. Additionally each Monday, starting March 23rd, our pharmacy locations will be open at 7:00 a.m. to allow these most vulnerable customers to pick up their prescriptions with limited exposure during these challenging times. Pharmacies will maintain their normal operating hours the rest of the week.

We are working diligently to continue to maintain stock levels to service our customers and are in constant communication with supply chain teams. Due to increased demand and manufacturer allocation, some products may be limited or not available for purchase. Thank you for your patience and understanding.

We encourage you to continue to monitor this evolving situation and closely follow the CDC recommendation and guidelines.  Please visit coronavirus.gov for the most accurate and up-to-date information. 

Thank you for your business and your patience as we work to meet the needs of the communities we serve.